Privacy Policy

Hollywood Citizen News F&B, LLC (collectively, “we,” “us,” or “our”) are committed to providing our customers exceptional service, and to further our goal, we have prepared this Privacy Policy (“Policy”) to address any questions or concerns you may have regarding our use and handling of Personal Information (as defined below). In this Policy, we seek to familiarize you with the type of Personal Information we collect from our guests and website visitors, our practices for protecting this Personal Information, and the way we use this Personal Information to better serve the needs of our guests and visitors. If you have any questions or concerns about privacy after reviewing this Policy, please send a letter to:

Hollywood Citizen News F&B, LLC 1605 N. Cahuenga Ave LA, CA 90028

Please read this Policy carefully before submitting any Personal Information about you to us. Please note that this Policy does not apply to our processing of Personal Information on behalf of or subject to the instructions of any third parties such as airlines, car rental companies, and other service providers. We recommend that you review the privacy policies of any third-party service providers you may use to ensure adequate protection of your Personal Information. This Policy provides technical details about the steps we take to respect your privacy concerns. We have divided it into subsections allowing you to skip directly to the information of most interest to you.

The appendices at the end of this Policy contain provisions applicable to EU or California residents only. If you are an EU or California resident, please read the applicable appendix carefully.

I. What Is Personal Information And What Personal Information May We Collect From You?

"Personal Information" is any information that can be used to identify you as an individual.

Generally, we have collected and will collect the following categories of Personal Information about consumers (as defined under Cal. Civ. Code § 1798.140 (o)(1)):

1. Personal Identifiers;
2. Categories of personal information related to California Customer Records statute (Cal. Civ. Code § 1798.80);
3. Protected classifications, such as age and national origin;
4. Commercial information;
5. Internet or other electronic network activity information;
6. Audio, electronic, visual, or similar information;
7. Geolocation data;
8. Professional or employment related information; and
9. Inferences for use in creating a consumer profile.

Specifically, we may collect and process the following specific types or categories of Personal Information about you: your name and contact information such as physical address, email address, and telephone number; information related to your reservation or your visit to our properties; information about your purchase of products or services; personal characteristics, including date of birth, and nationality; passport number and date and place of issue; travel history; payment information, including credit card information; dates of and amount of charges for stays at properties; guest preferences, including preferred communication methods and preferred methods of payment; marketing preferences; business name, title and address; reviews and opinions about our brands or properties (if they are identified or associated with you); frequent flyer or travel partner program affiliation and member number; hotel, airline and rental car packages booked; and groups with which you are associated for stays at properties. We may also record similar information on your traveling companions.

In addition, when you visit our website, our servers record information (“log data”), including information that your browser automatically sends whenever you visit the website (e.g., your IP address (from which we understand the country you are connecting from at the time you visit the Site), browser type and settings, and the date and time of your request).

II. When And Why We Collect Personal Information

Any point of interaction between you and Hollywood Citizen News F&B, LLC, whether electronic, by phone, or in person, is a point at which we may collect Personal Information and other information from you.

We may use the categories of personal information we collect to:

1. Advance our commercial or economic interests;
2. Audit customer activity;
3. Maintain or service customer accounts;
4. Provide customer service;
5. Process reservations, bookings and other transactions;
6. Verify customer information;
7. Process payments;
8. Provide advertising or marketing services;
9. Provide analytic services; and
10. Perform internal research for technological development.

In addition, we process Personal Information for the following purposes related to operating our business: providing our websites and services to you, customizing our services for your stay and anticipating your needs to provide you with the best experience possible, communicating with you (including sending promotional offers and customer satisfaction surveys); managing our IT and finance systems; ensuring the security of our premises and our systems; conducting investigations where necessary; compliance with applicable law; improving our websites and services; and, as applicable, recruitment and job applications.

Below are additional examples of when and why we may collect your Personal Information, which we provide for your convenience, but please note that this list is not exhaustive.

RESERVATIONS

We collect Personal Information to assist us in making your reservation and to ensure that the services meet your needs. This information helps us customize and personalize your experience in our properties. Maintaining this information on file also allows guests to review prior transaction statements or invoices and see itemized reports on spending.